Delivery – Charges

For the delivery of our products, we use the ELTA COURIER company.

For orders over 50 euros, shipping is free.

Price List

Shipments for all of Greece

Shipments up to 2 kg

€3.10

ADDITIONAL SERVICES (Surcharges)

Cash on delivery service

€0.90

Delivery within 1 to 3 working days

The above prices include VAT.

Business Days: Monday to Friday excluding holidays (national and local).

Payments – Charges

You can pay for your order using the following methods:

Cash on delivery

Bank deposit or bank transfer to one of the following accounts:

PIRAEUS:

Account Number: 5215-061548-682

IBAN: GR 67 0172 2150 0052 1506 1548 682

ALPHA BANK

Account Number: 700-00-2320-005553

IBAN: GR95 0140 7000 7000 0232 0005 553

NATIONAL BANK OF GREECE

Account Number: 21040570661

IBAN: GR 88 0110 2100 0000 2104 0570 661

EUROBANK

Account Number: 0026.0470.22.0200021351

IBAN: GR03 0260 4700 0002 2020 0021 351

You can proceed with payment to our company’s bank account, using the order number as the payment reference.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luminousexperience.gr .

Need help?

Contact us at info@luminousexperience.gr for questions related to refunds and returns.